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Visiting Hours & Policies

Revised Visiting Hours – Effective October 22, 2020

At Presbyterian, the health and safety of our patients and workforce is our top priority. In order to protect our patients and staff, Presbyterian is revising our visitor policy while the threat of COVID-19 remains. We understand the importance of patients having access to their loved ones while receiving care at our hospitals, but we must also allow for safeguards to ensure the safety of our patients and workforce.

To protect our patients and employees, Presbyterian is not allowing regular visitation at this time. Adult visitors may be approved in certain situations. Visitors will not be allowed for patients with COVID-19 or those patients who are under investigation for the virus, except in specific situations.

Approved visitors must:

  • Pass a health screening, including temperature check
  • Wear a face mask
  • Wear other personal protective gear, as needed.
  • Limit the surfaces they touch and perform hand hygiene using hand gel or soap and water.
  • Stay in the patient’s room for their visit
  • Follow all requirements and directions provided by staff

Approved visitors and visiting hours may include:

  • Medical Decision Makers: One (1) medical decision maker or power of attorney for any patient unable to advocate for themselves, needs assistance providing their medical history or understanding medical information, or is a new patient to cancer care
  • Emergency Department: One (1) support person for patients in the emergency department who are receiving critical care, or for a pediatric patient
  • Inpatient Pediatric: One (1) parent or guardian of a pediatric patient in the emergency department or admitted to the hospital. One additional family member may be allowed during specified visitation times. Visiting hours are 24 hours a day, 7 days a week.
  • Hospice Care: One (1) visitor per patient is allowed at a time. Visitors may only switch out every two hours, and all visitors must log in at the nurse’s station. Visiting hours are 24 hours a day, 7 days a week.
  • Inpatient Behavioral Health: No visitors are allowed for inpatient adult behavioral health. One (1) adult visitor is allowed per patient, per day for inpatient child and adolescent behavioral health. Visiting hours are from 6 p.m. to 7 p.m. Monday through Friday, and 3 p.m. to 5 p.m. on weekends and holidays.
  • Labor and Delivery: One (1) support person and one (1) doula for patients are allowed. Visiting hours are 24 hours a day, 7 days a week.
  • Neonatal Intensive Care Unit (NICU): One (1) support person may visit infant(s) in the NICU at Presbyterian Hospital. Visiting hours are 24 hours a day, 7 days a week. The NICU is closed twice daily from 6:30 a.m. to 7:30 a.m. and from 6:30 p.m. to 7:30 p.m.

Additional visitors may be approved by our leadership team in special circumstances or if it is determined to be in the patient or family’s best interest at the time, such as unexpected end-of-life situations. Special circumstances may include patients who are receiving palliative or end-of-life care. If a special exception is made, the visitor(s) must follow all infection prevention policies and procedures, including wearing a face mask and other personal protective gear as instructed by staff.

Keep in Touch with Loved Ones in the Hospital

For those that can’t visit patients in our hospitals or emergency rooms, you can stay in touch using Skype video-calling for free on both Apple and Android.

We know that this will impact the connection between patients in our facilities and their loved ones. We encourage loved ones to connect with patients through options such as phone calls, Facetime, Skype, WhatsApp and other online platforms.

We continue to monitor the risk of COVID-19 closely and will make adjustments to visitor restrictions, as necessary. We appreciate the community’s partnership in helping us as we prevent the spread of COVID-19.

Clinic and Hospital Mask Policy

Presbyterian Healthcare Services requires that all patients over two years old and all approved family members visiting our clinics, urgent cares, PRESNow 24/7 Urgent and Emergency Care locations, emergency departments, hospital units or other hospital services, to wear a face mask. This includes our parking lots.

  • You must wear your personal face mask while walking to and from your car or while walking to and from our facilities.
  • Once you enter a facility, you must wear a medical-grade procedural face mask. If you do not have a personal medical-grade face mask, one will be provided to you. You must keep this mask on the entire visit, unless otherwise directed by a provider.
  • If you are visiting or have an appointment at a non-Presbyterian office within one of our Physician Office Buildings, please contact that office prior to arriving to learn about their mask policies. However, while you are entering and leaving the Physician Office Building (lobbies, hallways, elevators, restrooms) you will need to follow our mask policy.
  • If you or your loved one are admitted to the hospital for further treatment, we will provide you with a medical-grade procedural face mask as well. You must keep it on the entire visit, unless otherwise directed by a provider.

Learn more about wearing a face covering or mask