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Presbyterian Navigates More Than 7,300 Patients Out of the Emergency Department in First Year of New Program

Release Date:

August 5, 2011

Last week marked the one year anniversary of Presbyterian’s innovative Emergency Department (ED) Navigation Program. On July 26, 2010, Presbyterian became one of the first EDs in the country to start navigating patients with non-emergent cases out of the ED and into urgent cares or primary care offices.

The program has navigated more than 7,300 patients since it began and has only seen 5.2 percent of patients return to the ED to be navigated a second time.

ED Navigation was first implemented at Presbyterian Hospital and has now spread to include Presbyterian Kaseman Hospital and ED Tele-Navigation, which allows patient navigators to speak with patients via the computer when they are located at different facilities. The program has also spread to Care Coordination in Presbyterian Hospital, specialists at Presbyterian Medical Group and will soon be implemented at Presbyterian Rust Medical Center in the coming months when the new hospital opens in Rio Rancho.

“We are very excited about the success ED Navigation has had over the past year,” said Mark Stern, M.D., executive medical director, integrated care solutions. “We are transforming the way the community thinks about the Emergency Room and helping patients receive the care they need at the most appropriate venue.”

The ED Navigation program works like this – all patients who enter the ED receive a medical screening exam. Patients with conditions that are not emergencies are directed to an onsite patient navigator, who can make appointments throughout the Presbyterian system so the patient can be seen quickly in a primary care office or an urgent care. Now that the program is spreading outside of the ED, patients are also receiving help when it comes to finding a specialist or scheduling follow up care after being discharged. 

Press Contact:

Niki Allcorn
Communications Specialist
E-mail: nallcorn@phs.org 
505-923-6535

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